Insurance FAQ

Do you file insurance?

Birmingham Anxiety and Trauma Therapy is happy to file your primary insurance, which is why we request your insurance information when you call to schedule your first appointment. As a courtesy, we check your insurance eligibility and benefits and then provide the insurance company’s quote to you. Please note that insurance companies do not guarantee their quotes, and actual amounts may differ upon processing your billing.

Do you file secondary insurance?

We do not file secondary insurance claims, but we will provide the information you request so you can file your secondary claims with your insurance after the primary payments come in. If you have any questions about this, please feel free to give the office a call (205-807-5372).

Who do I talk to about past due balances?

You may talk to your therapist or the front office regarding any owed amounts.

Feel free to reach us through email ([email protected] or [email protected]) or phone (205-807-5372)

Office hours: M-Th 7:45am-6:45pm and F: 7:45am-4:15pm

Why am I charged each time I come in?

Copays and coinsurance are due at the time of service for each visit. This is required by your insurance provider.

What is the difference between a copay and coinsurance?

A copay is a flat fee set by your insurance for each service you receive from us, and usually only changes when your policy renews. Coinsurance is similar to a copay but is a percentage of each service you receive from us. Coinsurance usually is required after you have met your deductible. You are usually required to pay the full fee for your visits until you meet your deductible each year. If you have any questions about your deductible or coinsurance, please feel free to give the office a call.

Why am I being sent a bill?

You could receive a bill from us for several reasons:

  • We may have not received a copay or coinsurance payment from you.
  • Your insurance may have refused to pay for some or all of your sessions.
  • Your insurance company may have applied your deductible for some of our services, requiring you to pay out of pocket.
  • We may be billing you for paperwork or court fees provided outside of your regular sessions.
  • Your credit card on file may have failed to process.
  • You may have failed to pay a no show fee for missed sessions in which you did not give us 48 hours advanced notice.
If you have any questions about your bill, please feel free to give the office a call.

How can I handle a past due balance?

Past due balances are due immediately. Please contact us regarding the method you wish to take care of any past due balances.

Do you accept HRA or HSA?

We accept HSA credit or debit card payments. We can provide you with the necessary paperwork to provide for HRAs or any other savings accounts where you receive reimbursement for your copays. We do not accept accounts that pay directly to Birmingham Anxiety and Trauma Therapy. If you have any questions about how your savings account applies, please give the office a call (205-807-5372).

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